Privacy policy for Peers Support Admin Services
At Peers Support Admin Services, we are committed to protecting your privacy. This policy outlines how we manage your personal information.
Information we collect and why
Depending on the services you request, we may collect:
- Full name
- Address
- Phone number
- Email address
- Date of birth (where required)
- Emergency contact details
- Information relating to My Aged Care, Centrelink, Medicare, or other government services (only where necessary and with your consent)
- Appointment details
- Service notes
- Payment and billing information
We only collect information that is necessary to provide our services effectively.
When we share your information
We will only share your personal information:
- With your explicit consent.
- Where required by Australian law.
- When necessary to provide the services you have requested.
- With trusted service providers (such as Stripe for payment processing) to facilitate our services.
Your privacy is paramount, and we ensure any sharing is done responsibly.
How we protect your data
At Peers Support Admin Services, protecting your privacy is one of our highest priorities. We only collect the personal information necessary to provide our services and never share your information without your consent unless required by law. All client records are stored securely using password-protected systems and physical client records are stored securely in locked filing cabinets. Any online payments are processed securely through Stripe, which uses industry-leading encryption and security measures. We do not store your credit card or debit card details. We are committed to handling your information in accordance with the Australian Privacy Principles and treating every client's information with the utmost confidentiality and respect.
Your rights regarding your information
Clients have the right to request access to the personal information we hold about them and to ask for any incorrect or outdated information to be corrected. If a client has questions about how their information is used or wishes to update or access their records, they can contact us at any time. We will respond to requests promptly and in accordance with the Australian Privacy Principles.