Information

Peers Support Admin Services is dedicated to helping seniors and their families in Perth, Australia, navigate the complexities of government aged care and pension systems. Our goal is to provide trusted, hands-on administrative support, making digital platforms and paperwork less daunting.

Frequently asked questions

We understand that navigating aged care and pension systems can be overwhelming. Here, we've compiled answers to some of the most common questions our clients and their families ask. If you don't find what you're looking for, please don't hesitate to contact us directly.

What are the most common questions people ask you about your services, especially when they're first looking for help with aged care or pensions?

Here are some frequently asked questions:

  • What age can I apply for the Age Pension? You must be 67 years or older to qualify for the Age Pension. You can apply up to 13 weeks before your 67th birthday.
  • How is my pension assessed? Centrelink uses both an Income Test and an Assets Test. Your payment is based on whichever test gives the lower pension amount.
  • Is my family home counted as an asset? No. Your main home is generally not counted in the Assets Test.
  • What are the current asset limits for the Age Pension? Asset limits depend on whether you are single or partnered, and whether you own your home. You may still qualify for a part pension if your assets are above the full pension limits.
  • Can I still work while receiving the pension? Yes. Many people continue working part-time while receiving the Age Pension. The Work Bonus may help reduce how much your employment income affects your payment.
  • Do I need to share my MyGov password? No. We never require your personal passwords. We assist using safe and approved arrangements.

What worries or hesitations do seniors or their families often have when thinking about getting help with government paperwork, and how do you put their minds at ease?
Many seniors and their families worry about privacy, losing independence, or feeling overwhelmed by complex government systems and paperwork. Some are concerned about sharing personal information, while others simply don't know where to start or fear making a mistake that could affect their entitlements. At Peers Support Admin Services, we understand these concerns and take a patient, respectful, and personalised approach. We explain each step clearly, work at a pace that suits the client, and ensure they remain involved in every decision. We never require access to personal passwords and use approved processes to assist safely and securely. Our goal is to reduce stress, build confidence, and provide peace of mind knowing there is someone trusted to guide them through the process.

What's really important for people to know about how you help them compared to other options they might have?
What sets Peers Support Admin Services apart is our personalised, one-on-one support. We take the time to understand each client's needs, explain processes clearly, and provide practical assistance every step of the way. Our goal is to reduce stress, build confidence, and make government services, technology, and administration easier to navigate.

What's the simplest way for someone to get started with your services, and what should they expect next?

Getting started is simple. Contact us by phone 0437 900 703, email hello@peersadmin.au, or through our website to arrange an initial consultation. We will take the time to understand your needs, answer any questions, and discuss how we can best support you. From there, We will guide you through the next steps, provide personalised assistance, and work with you at a pace that feels comfortable and stress-free.

Get the support you deserve

Ready to simplify your aged care and pension journey? Contact Peers Support Admin Services today for personalised, trusted, and respectful administrative assistance in Perth.